CONTACT US

***GENERAL ENQUIRIES*******

If you require any assistance, have any enquiries or feedback.

Simply fill in the form below, a customer service representative will then be in touch.

Please note: When completing the 'Contact Us' form, please provide the correct email address to avoid any delays in response timing.

***ORDER ENQUIRIES OR EXCHANGES AND REFUNDS******

Simply fill in the form below, a customer service representative will then be in touch to provide you with the Criteria and returns centre postal address.

Please note: When completing the 'Contact Us' form, please provide the correct email address to avoid any delays in response timing.

For exchanges and refunds, please include your order number with your enquiry. 

Please note: EXCHANGES AND REFUNDS CAN ONLY BE PROCESSED VIA THE ONLINE STORE.

Please note: EXCHANGES AND REFUNDS CAN'T BE PROCESSED IN PARTNERED RETAIL STORES OR IN PERSON AT OUR HEAD OFFICE OR RETURNS CENTRE PREMISES.

Please note: WE DO NOT OFFER 'FREE RETURNS' FOR EXCHANGES OR REFUNDS. POSTAGE COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER.

Please note: WE ONLY EXCHANGE FOR THE SAME PRODUCT STYLE (LIKE FOR LIKE) eg: FOR A DIFFERENT SIZE OR COLOUR. WE HAVE NO WAY OF PROCESSING AN EXCHANGE FOR A DIFFERENT PRODUCT OR ADJUSTING PAYMENTS. IF YOU WOULD LIKE A DIFFERENT PRODUCT TO WHAT YOU HAVE PURCHASED, PLEASE REQUEST A REFUND AND PURCHASE THE ITEM AS A NEW TRANSACTION, SO THAT YOU HAVE THE CORRECT RECORD OF SALE. PLEASE CONTACT OUR TEAM FOR THE RETURN CRITERIA VIA THE 'CONTACT US FORM'.

Please note: We do NOT offer exchanges or refunds for 'Change of mind' on purchases if the product has been worn more than just trying the boots on within the 30 day returns period. We may request photos and proof of purchase details to verify wear and tear if an enquiry of this nature is made.

Please read our EXCHANGE AND REFUND POLICY for returning criteria and information in regards to your enquiry. 

*** REJECTED DELIVERIES OR RETURN TO SENDER PARCELS SENT BACK TO US, WILL NOT BE ACCEPTED AND CONSIDERED THE CUSTOMERS SOLE RESPONSIBILITY AS BEING ABANDONED BY THEM. WE HAVE A SPECIFIC CRITERIA AND ADDRESS FOR RETURNS.

PLEASE CONTACT OUR TEAM VIA THE 'CONTACT US' FORM AND THEY WILL PROVIDE YOU WITH THE RETURNS CRITERIA, RETURN FORMS AND THE SPECIFIC ADDRESS FOR OUR RETURNS CENTRE ******

***INTERNATIONAL SHIPPING ENQUIRIES******

We currently ship within Australia only.

***ORDERS AND DELIVERY TIMINGS******

To our valued customers,

After ordering OZWILD UGG® products online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.

All items purchased will be processed within 1-2 working days after they have been ordered. (Monday - Friday). Our dispatch warehouse is not open on the weekends or public holidays. If items are ordered late at night, on weekends or on public holidays, the order will be processed on the next business opening day.

Ordered items once they are processed are then collected and sent out using our Postal/Courier partners, please allow 3-10 working days delivery timing depending on your location within Australia.

All orders will be allocated tracking details once they have been processed, this tracking number will be emailed to you. (Please check your Junk mail and Inbox folders).

Unfortunately, once the order has been sent out and is with our Postal/Courier partners, we are unable to control their delivery timings. We also cannot control any delays due to postal or courier backlogs or not operating on public holidays.

Please note: We do not compensate 'postage or delivery costs' for delays incurred by any Postal/Courier providers that have been used to deliver your parcel.

If you wish to query a delivery you can email the ’Contact Us’ form located on the website.

Please mark the subject line as ’Purchase delivery enquiry’.

Please note: For any purchases/deliveries made with a partnered retailer/resellers, please contact their customer service team direct with regards to any enquiries.

Please note: By purchasing the any of our products, you are agreeing to our terms and conditions of sale and our exchange and return policy.

Coronavirus (Covid -19) product and parcel delivery information
The health and safety of our people and customers in the communities in which we operate is our number one priority. Parcel handling is managed on sanitised clean dry surfaces with our team wearing protective masks and gloves.
For postage of the parcel, like many postal organisations worldwide, Australia Post is keeping a close eye on advice about coronavirus (COVID-19) living on mail and parcels, to ensure the safety of people and customers.

The Australian Government has advised that the risk of coronavirus infection from handling goods is considered extremely low. On most dry surfaces, coronaviruses die within a few hours as secretions dry out.

The World Health Organisation has also advised it is safe to receive packages as, from previous analysis, coronaviruses do not survive long on objects, such as product packaging and mailed items.

Globally to date, there has been no recorded case that someone has contracted coronavirus from handling mail or parcels.

COVID -19 Delivery status

For parcels sent using Australia Post. We are unable to guarantee the exact timings with Australia Post during the COVID-19 pandemic. Here is a link to the Australia Post website for more information on local deliveries: https://auspost.com.au/about-us/news-media/important-updates/coronavirus

General Delivery information

Please note: We are not responsible for Postal/Courier delivery timings due to or during natural occurences such as floods, drought or bushfires. We are also not responsible for Australia Post delivery timings during the Covid -19 pandemic.

Please visit the Australia Post link for any impacts in regards to their delivery timings: https://auspost.com.au/service-updates/domestic-delivery-updates

Best Wishes

The OZWILD UGG® team.