FREQUENTLY ASKED QUESTIONS

What currency are your prices listed in?

Our prices are listed in Australian Dollars ($AUD). If you would like to determine the approximate cost in another currency, we suggest you utilise an online currency converter, which will give you an estimate of the cost. Keep in mind that currency rates fluctuate daily, and your card will not be charged until the order actually ships which could result in a variation in the rate on the day of shipment.

How do I know what the correct size would be for me?

Please check the size chart to confirm the right size. Our sizing is listed in Australian unisex sizes. Please note that new OZWILD UGG® boots may feel a little snug and will loosen and mold to your feet after a short duration of time.

How can I ensure that the product I purchased is authentic and not counterfeit?

The OZWILD UGG® production process is highly accurate with precision stitching to ensure you get perfect shape and fit, soft comfort and long lasting durability.

Our stringent quality control means you get a superior crafted product every time you buy OZWILD UGG® .

How do I know the correct size in my country?

Please check the sizing charts to confirm the right size. Our sizing is listed in European sizes. Please note that new OZWILD UGG® boots feel very snug and will loosen and mold to your feet fairly quickly.

Are OZWILD UGG® styles water proof?

Our boots are water-resistant only. For selected styles that are not, you will need to waterproof them with a good quality scotch guard spray. Lightly spray your boots from a small distance so that the boots have an even spread mist applied. Allow 10 minutes for them to dry prior to wearing them. Waterproofing your suede leather boots will protect your boots from cooking oil, dirt or water and help to increase their life. Be aware though, that once your footwear gets wet, you may need to re-apply another coat after they have dried. The first time this coating is applied should ideally be when the footwear is new.

* The Ugg care information we have shared are handy tips only and all Ugg care is the responsibility of the purchaser.

Can I track the progress of my order?

Provided that a valid email address was entered when placing the order we will email you after the order is placed. The initial email serves as a confirmation of the order details. Once the order has been processed and shipped by our warehouse you will receive a second email containing the shipping tracking number.

Please note: For any purchases/deliveries made with a partnered retailer, please contact their customer service team direct with regards to any enquiries.

What locations will you ship to?

We currently ship within Australia only.

How long will it take for my order to reach me?

All items purchased will be processed within 1-2 working days after they have been ordered. (Monday - Friday). Our dispatch warehouse is not open on the weekends or public holidays. If items are ordered late at night, on weekends or on public holidays, the order will be processed on the next business opening day.

Ordered items once they are processed are then collected and sent out via Australia Post, please allow 3-10 working days delivery timing depending on your location within Australia.

All orders will be allocated tracking details once they have been processed, this tracking number will be emailed to you. (Please check your Junk mail and Inbox folders)

Unfortunately once the order has been sent with Australia Post we are unable to control their delivery timings. We also cannot control any delays due to Australia Post backlogs or not operating on public holidays.

How can I get an Exchange or Refund?

Visit the 'Contact Us' page and complete the fields. In the subject line please include your order number and intention eg: Exchange Order #3000. Please refer to our Exchange and Return Policy for the criteria and further detailed information.

Do you offer a lifetime warranty?

The product is guaranteed to be free from defects in workmanship and materials for a period of 2 months from the date of purchase. Manufacturing defects that occur within this warranty period, under normal use and care, will be repaired, replaced or refunded at our discretion.

We do NOT offer any extended warranties or unlimited timeframe warranties on products that have been owned for an extended duration of time and or have been owned and worn extensively throughout the Australian winter or cold climate conditions. Claims on products that are showing obvious wear and tear and have been in the customers possession for several months since the purchase date or the claim timing coincides with being just before or after the first anniversary of the purchase timeframe of product ownership, will be reviewed as a case by case matter to deem if it is a genuine warantable claim or not. Warranty enquiries will be reviewed in accordance with the ACCC guidelines.

You say you are Australian owned and operated, is this true as your products are made in China?

We are an Australian brand, our office and warehouse are located in Sydney. We are Australians living and working in Sydney who work with a team offshore who manufacture in China.

Why do you make your products in China and do you clearly state this information?
Like a lot of brands (Major or small) in the Australian market, we manufacture in China and are very transparent about that fact. We comply with Australian standards, whereby we are required to state country of manufacture origin. It is stated on our website, swing tags and product labelling plus our stockists do state this for our products on their websites too!